Ace62 Privacy Policy —
Your Information Is Safe With Us

Welcome to ace62. We believe that every player's right to privacy is fundamental. This Privacy Policy explains how we collect, process, store, and protect the information of users on the ace62 platform (ace62.org).

By registering on or using the ace62 platform, you are considered to have accepted this Privacy Policy. Please read it carefully.

This Policy applies only to ace62's own platform. It does not apply to third-party websites or services. ace62 is committed to transparency and trustworthiness above all else, and to protecting our players' information.

Ace62 collects various types of information. A detailed breakdown is provided below:

a) Information Collected at Registration:

• Full name and date of birth (for age verification).
• Email address and phone number.
• Username and password (stored in encrypted form).
• Residential address and country.

b) KYC Verification Information:

• Copy of national ID, passport, or driving license.
• Proof of address (utility bill or bank statement).
• Selfie or face verification photo.

c) Financial Information:

• Payment method details (bank account number, mobile banking number).
• Deposit and withdrawal history.
• Transaction amount and date.

d) Usage Information (Automatically Collected):

• IP address and device information.
• Browser type and operating system.
• Gaming history, session duration, and usage patterns.
• Data collected through cookies and tracking pixels.

Ace62 uses the information it collects solely for the following purposes:

Ace62 will not use your information beyond the purposes stated above. If your data needs to be used for any new purpose, you will be notified in advance and your consent will be obtained where required.

Ace62 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with trusted payment gateways to process deposits and withdrawals.
• KYC Partner: Data may be shared with a licensed KYC provider for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Game Providers: Limited data may be shared with software providers for game operation purposes.
• Business Transfers: In the event of a change in ownership of ace62, data may be transferred to the new owner — however, they will be bound by this Policy.

Ace62 uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and security. Without these, ace62 will not function properly.
• Performance Cookies: Helps improve our services by analyzing which pages are used most.
• Functionality Cookies: Remembers your preferences such as language and settings.
• Marketing Cookies: Used to show relevant promotions based on your interests.

You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the ace62 platform to not work properly.

Ace62 applies industry-leading security measures to protect your information. Our multi-layer security framework is as follows:

• 256-bit SSL/TLS Encryption: All data transfers are completed through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.
• Firewall & IDS: Advanced systems are in place to detect and prevent unauthorized access.
• Regular Security Audits: Regular third-party penetration testing and security assessments.
• Encrypted Database: All sensitive data stored in our databases is kept in encrypted form.
• Access Controls: Only authorized ace62 staff may access information on a need-to-know basis.

Every registered user on the ace62 platform has the following rights over their own information:

To exercise these rights, contact the ace62 support team. ace62 will process your request within 30 business days.

Ace62 retains your information for specified periods. Retention duration depends on the type of data and applicable legal requirements:

• Account Information: Retained while the account is active and for a minimum of 5 years after closure.
• Financial Transaction Information: Retained for up to 7 years as required by legal obligations.
• KYC Documents: May be retained for up to 5 years after account closure.
• Gaming Logs & Session Data: Retained for 1 to 3 years.
• Customer Support Records: Retained for up to 2 years after the issue is resolved.

Once the designated retention period has ended, ace62 securely deletes or anonymizes your data.

Ace62 is a gaming platform strictly for adults aged 18 and over. ace62 does not intentionally collect information from anyone under the age of 18.

• Age is verified at the point of registration. Accounts identified as belonging to minors are closed immediately.
• If ace62 discovers that information has been collected from a minor, that data will be deleted immediately.
• If a parent or guardian suspects their child is using ace62, please contact the ace62 support team immediately.

Ace62 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:

• A notification will be displayed when you access the ace62 platform.
• A summary of the changes will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.

Continued use of ace62 after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

For any questions, concerns, or requests regarding the Privacy Policy, please contact the ace62 data protection team:

• Email: [email protected]
• Website: ace62.org
• Response Time: Within 30 business days.