ace62 Terms and Conditions

Welcome to ace62. These Terms and Conditions form a legally binding agreement between ace62 and its users. By accessing the ace62 website or any related service, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

Ace62 is an internationally licensed online gaming platform offering online gaming, slots, Live Casino, bingo, Sports Betting, and a wide range of other entertainment gaming services to users in Bangladesh and around the world. All ace62 operations are conducted in accordance with applicable international gaming laws and regulations.

If you do not agree with any part of these Terms & Conditions, please refrain from using the ace62 platform. ace62 reserves the right to modify these terms at any time, and continued use of the platform following any changes will be deemed acceptance of the updated terms.

A personal account is required to play games and use services on ace62. Each individual may only hold one account. If multiple accounts are found under the same person, all accounts will be closed and any accumulated winnings and bonuses may be forfeited.

You will be required to provide the following accurate information at the time of registration:

• Full legal name (as it appears on your national ID)
• Active mobile number and email address
• Date of birth (for age verification)
• Full current address

You are solely responsible for the security of your account. Never share your password with anyone. If you suspect unauthorized access to your account, contact the ace62 support team immediately.

The following eligibility requirements must be met to use the ace62 platform:

• You must be at least 18 years old — ace62 strictly prohibits gaming by minors.
• Online gaming must be legally permitted in your country of residence.
• You must be of sound mind and capable of making independent decisions.
• Registration is open to anyone who is not a citizen or resident of a country on ace62's restricted countries list.

Ace62 may request government-issued ID at any time for age verification purposes. If proof of age cannot be provided, the account will remain suspended and withdrawals will not be processed.

Ace62 strictly follows international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. KYC verification is mandatory in the following situations:

• Before submitting your first withdrawal request
• When total withdrawals exceed a specified limit
• If unusual activity is detected on an account
• ace62 reserves the right at any time, if deemed necessary,

KYC verification typically requires a copy of your national ID or passport, proof of address (utility bill or bank statement), and verification of your payment method. ace62 reserves the right to put withdrawal processing on hold until KYC is fully completed.

The following rules apply to deposits on ace62:

• Deposits must be made exclusively through ace62-approved payment methods (Mobile Banking, Nagad, Rocket, etc.).
• The payment account used for deposits must be registered in your own name.
• Deposits from third-party payment accounts are strictly prohibited.
• The minimum deposit amount is displayed in the ace62 Cashier section and is subject to change from time to time.
• Once a deposit is confirmed, funds are typically credited to your account within a few minutes.

Ace62 reserves the right to decline any deposit without giving a reason if suspicious activity is suspected. In such cases, the full amount will be refunded.

The following conditions must be met to withdraw winnings from ace62:

• KYC verification must be completed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.
• Minimum and maximum withdrawal limits apply — see the Cashier section for details.
• Withdrawal requests are typically processed within 1–3 business days.

If ace62 suspects fraud or illegal activity, it may place a hold on withdrawals and conduct an investigation. The relevant balance will be held for the duration of the investigation.

Ace62 regularly offers various bonuses and promotional deals. Each offer has its own terms, detailed on the relevant offer page. General bonus policy is as follows:

• The welcome bonus is available to newly registered members only — each person is eligible once.
• Most bonuses carry a wagering requirement (typically 20x–40x); withdrawals are not permitted until this requirement is met.
• Wagering must be completed within a specified time period after claiming a bonus.
• Multiple bonuses cannot be active at the same time unless ace62 explicitly permits it.
• If bonus abuse is detected, ace62 reserves the right to void the bonus and any associated winnings.

Ace62 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.

All games available on ace62 are powered by internationally certified software providers. Each game has its own rules, which are listed within the game itself. General gaming terms:

• If a game result is voided due to a technical error, ace62 will refund the wager.
• ace62 reserves the right to void any winnings obtained by exploiting software errors or bugs.
• If your internet connection drops during a game, the result will be saved on the server.
• ace62's RNG system is regularly audited by third parties and is fully certified fair.
• In the event of any dispute regarding game outcomes, ace62's server logs will serve as the final and conclusive evidence.

Ace62 reserves the right to suspend or permanently remove any game at any time. No prior notice is required for adding new games or removing existing ones.

The following activities are strictly prohibited on the ace62 platform and will result in immediate account termination if detected:

• Creating multiple accounts or using another person's account.
• Using bots, automation software, or artificial intelligence to play games.
• Attempting to launder money or process illegal funds through the ace62 platform.
• Attempting to hack, phish, or breach the security of the system.
• Placing low-risk or opposing bets (arbitrage) for the purpose of fulfilling bonus requirements.
• Unauthorized use of ace62's brand, logo, or content.
• Harassing or behaving aggressively toward other users.

Ace62 believes gaming is entertainment — not a source of income. We always want our players to stay happy, healthy, and safe. To support this, ace62 offers a range of responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account.
• Self-Exclusion: Permanently close your account for the long term.
• Reality Check: Receive reminders at set intervals showing how long you have been playing.

If you feel that gaming is having a negative impact on your life or your family's, please reach out to the ace62 support team or Responsible Gaming Visit the page.

Ace62 places the highest importance on the privacy of your personal information. Our Privacy Policy Explains in detail how we collect, use, and protect your information. The key points are:

• Your personal information is never sold to third parties.
• Your information is used solely for service delivery, KYC verification, and legal compliance.
• SSL encryption and advanced security measures keep your data protected.
• ace62 may be required to provide information to authorities if a legal order is in place.

All content on the ace62 website — including logos, designs, text, graphics, software, and games — is the intellectual property of ace62 or its licensors. Any unauthorized use, copying, distribution, or modification of this content is strictly prohibited and may result in legal action.

Users are granted a limited, non-commercial, personal licence to use the ace62 platform. This licence is non-transferable and may be revoked at any time.

Ace62 reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

• Any violation of these Terms and Conditions.
• Suspicion of fraud, money laundering, or illegal activity.
• KYC verification failure or submission of false information.
• Court order or directive from a regulatory authority.

Users may voluntarily close their account at any time by contacting the ace62 support team. Prior to closure, you will be given the opportunity to withdraw your valid balance (excluding bonuses).

Ace62 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, ace62 will generally attempt to notify users via email or an in-platform notice, though this is not obligatory.

Continued use of the ace62 platform after updated terms are published will be considered acceptance of the new terms. We recommend checking this page regularly. The "Last Updated" date at the top of the page is always kept current.

If you have any questions, comments, or complaints about these Terms and Conditions, please contact the ace62 support team. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Get instant support through the ace62 website — responses are typically within 5 minutes.
• Email: [email protected] — responses within 24 hours.

For complaints, the ace62 support team will first attempt to resolve the matter directly. If the outcome is unsatisfactory, you have the option to escalate the complaint to ace62's licensing authority.